Review Sentiment

Unlock the True Voice of Your Food Delivery Customers Across Every Platform

Transform raw customer feedback from Uber Eats, Bolt, Wolt, and Glovo into actionable insights. Pinpoint what drives satisfaction or churn, enabling strategic improvements and competitive advantage in the fast-paced food delivery market.

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FEATURES

How we transform fragmented reviews into unified insights

Our enterprise-grade Review Sentiment solution is built on a foundation of robust data collection and advanced analytics, tailored specifically for the unique challenges of the food delivery ecosystem.

Comprehensive Mobile App Review Scraping

Access and collect customer reviews from all major food delivery applications like Uber Eats, Wolt, Glovo, and Bolt, ensuring no feedback source is missed. Our expertise navigates complex app architectures and anti-scraping measures to deliver complete datasets.

Superior Cross-Platform Review Matching

Leverage our advanced ML algorithms to accurately match reviews for the same restaurant or menu item across diverse platforms, providing a unified view of customer perception regardless of where the feedback originated.

Granular Aspect-Based Sentiment Analysis

Go beyond overall sentiment scores. Our analysis identifies specific attributes like food quality, delivery speed, driver professionalism, or app usability, allowing you to pinpoint exact areas for improvement or competitive advantage.

Real-Time Sentiment Monitoring and Alerts

Stay ahead of emerging trends or potential crises with continuous monitoring. Receive instant alerts for significant shifts in sentiment related to your brand, specific restaurants, or competitor activities.

Multi-Language and Geo-Specific Analysis

Understand customer sentiment across all your operational markets, regardless of language. Our system supports various languages, providing geo-localized insights that respect cultural nuances in feedback.

Customizable Sentiment Dashboards

Visualize key sentiment metrics and trends with intuitive, ready-to-use dashboards. Tailor reports to your specific needs, enabling quick data consumption for sales, marketing, and operations teams.
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